Support

Common questions

How does FamJet decide what goes on the list?

It starts from where you are going, when, how you are getting there, and where you are staying, plus the age of each person traveling. Items are matched to those details, so a list for a four-month-old on a beach trip looks nothing like one for a teenager on a ski trip. You can add, remove, or change anything after it is generated.

Can I use the same account on the website and the iPhone app?

Yes. Sign in with the same email and password in both places. Trips and packing lists you create on one show up on the other.

I did not get the email verification code when signing in.

The code is sent the first time you sign in from a new device. Check your spam folder, and make sure you are checking the inbox for the email you signed up with. If it still has not arrived after a few minutes, email us and we will sort it out.

How do I change my password?

In the iPhone app, go to Me, then Change password. On the website, use the Forgot password link on the sign-in page.

How do I delete my account?

In the iPhone app, go to Me and tap Delete account at the bottom. This permanently removes your account, trips, packing lists, and saved family members, and it cannot be undone. If you would rather we do it, email us from the address on the account and we will confirm before deleting.

Something looks wrong or is missing from a list.

In the app, go to Me, then Send feedback, and tell us what you expected. On the website or by email works too. Specific examples help us fix the generator for everyone.

Contact

FamJet LLC
Email: info@famjet.com

See also our Privacy Policy and Terms of Service.