Privacy Policy

1. Introduction

FamJet LLC ("FamJet," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described herein, please do not use the Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when using our Service, including:

• Account Information: First name, last name, and email address, provided during sign-up through our authentication provider (Clerk)
• Trip Details: Destination, travel dates, trip type, transportation method, accommodation type, and any additional details you provide
• Family Member Information: Names, age groups, gender (optional), and special needs or requirements for each family member traveling

FamJet is currently a free service. We do not collect or process payment information. If we introduce paid plans in the future, payment information will be handled exclusively by a PCI-compliant payment processor, and this Privacy Policy will be updated to reflect those practices.

2.2 Information Collected Automatically

When you access our Service, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, referring URLs
• IP Address: Your Internet Protocol address (hashed where used for security purposes such as rate limiting)
• Cookies and Similar Technologies: See Section 7 for details

3. How We Use Your Information

We use the information we collect to:

• Provide Our Service: Generate personalized packing lists based on your trip and family information
• Manage Your Account: Authenticate you, keep your packing lists associated with your account, and allow you to return to view and edit them
• Communicate With You: Send account-related notifications, respond to inquiries, and provide customer support
• Improve Our Service: Analyze usage patterns to enhance our recommendations and user experience. When we use your data to train and improve our AI algorithms, we aggregate and anonymize it so that it cannot be traced back to you individually
• Marketing: Send occasional product updates and announcements (you can opt out at any time)
• Legal Compliance: Comply with applicable laws and regulations

4. Information Sharing and Disclosure

Important: FamJet does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.

We share your information only with the following third parties, and only as needed to operate the Service:

4.1 Service Providers

• Clerk: Authentication and user account management. Clerk's privacy policy is available at clerk.com/privacy
• Brevo: Email delivery for account and packing list notifications. Brevo's privacy policy is available at brevo.com/legal/privacypolicy
• Infrastructure Providers: We use standard cloud hosting and database providers to operate the Service. These providers process data only on our behalf and under contractual confidentiality obligations.

4.2 Analytics and Advertising

Important: For visitors located in the European Economic Area (EEA), United Kingdom, or Switzerland, we do not load third-party analytics or advertising technologies. The following services are only used for visitors outside these regions:

• Meta (Facebook) Pixel: We use Meta Pixel for analytics and advertising purposes. This helps us understand how users interact with our Service and deliver relevant advertisements. You can learn more about Meta's data practices at facebook.com/privacy/policy
• Google Analytics: We may use Google Analytics to analyze Service usage. Google's privacy policy is available at policies.google.com/privacy

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

If FamJet is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you by email if such a transfer occurs and your information becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure storage of personal information
• Authentication managed by Clerk with industry-standard session security
• Regular security assessments
• Limited access to personal information by employees

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active. This allows you to return to view and edit your packing lists at any time. If you delete your account, we will delete your personal information in accordance with applicable law, subject to any retention required for legal, tax, or security purposes.

To request deletion, contact us at info@famjet.com or use the account management tools in your dashboard.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Service. Cookies are small data files placed on your device.

7.1 Types of Cookies We Use:

• Essential Cookies: Necessary for the Service to function properly, including authentication session cookies set by Clerk
• Analytics Cookies: Help us understand how visitors interact with our Service (disabled for EEA, UK, and Swiss visitors)
• Advertising Cookies: Used to deliver relevant advertisements (disabled for EEA, UK, and Swiss visitors)

7.2 Geographic Restrictions on Tracking

For visitors accessing our Service from the European Economic Area (EEA), United Kingdom, or Switzerland, we automatically disable non-essential tracking technologies. This means:

• No analytics cookies (Meta Pixel, Google Analytics) are loaded
• No advertising or retargeting cookies are placed on your device
• Only essential cookies required for basic site functionality are used

We determine your location using your IP address at the network level. This geographic information is not stored or linked to your personal data.

7.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of our Service, including your ability to stay signed in.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@famjet.com. We will respond to your request within 30 days.

9. Children's Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

While our Service helps families create packing lists that include items for children of all ages, the account holder must be 18 years of age or older. Information about minor family members is provided by the adult account holder.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country.

By using our Service, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information.

FamJet does not sell personal information. To exercise your California privacy rights, please contact us at info@famjet.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email, post the updated policy on this page, and update the "Effective Date" at the top.

If we introduce paid plans in the future, we will update this Privacy Policy to describe how payment information is collected and processed, and we will notify you before any such change takes effect.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

FamJet LLC
Email: info@famjet.com