FamJet

Privacy Policy

Effective Date: November 21, 2025

1. Introduction

FamJet LLC ("FamJet," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described herein, please do not use the Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when using our Service, including:

  • Contact Information: First name, last name, email address, and phone number (optional)
  • Trip Details: Destination, travel dates, trip type, transportation method, accommodation type, and any additional details you provide
  • Family Member Information: Names, age groups, gender (optional), and special needs or requirements for each family member traveling
  • Payment Information: Payment details are collected and processed directly by our payment processor, Stripe. We do not store your full credit card number on our servers.

2.2 Information Collected Automatically

When you access our Service, we may automatically collect:

  • Device Information: Browser type, operating system, device type
  • Usage Data: Pages visited, time spent on pages, referring URLs
  • IP Address: Your Internet Protocol address
  • Cookies and Similar Technologies: See Section 7 for details

3. How We Use Your Information

We use the information we collect to:

  • Provide Our Service: Generate personalized packing lists based on your trip and family information
  • Process Transactions: Complete purchases and send order confirmations
  • Communicate With You: Deliver your packing list, respond to inquiries, and provide customer support
  • Improve Our Service: Analyze usage patterns to enhance our recommendations and user experience. When we use your data to train and improve our AI algorithms, we aggregate and anonymize it so that it cannot be traced back to you individually
  • Marketing: Send promotional communications (you can opt out at any time)
  • Legal Compliance: Comply with applicable laws and regulations

4. Information Sharing and Disclosure

Important: FamJet does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.

We may share your information with the following third parties:

4.1 Service Providers

4.2 Analytics and Advertising

Important: For visitors located in the European Economic Area (EEA), United Kingdom, or Switzerland, we do not load third-party analytics or advertising technologies. The following services are only used for visitors outside these regions:

  • Meta (Facebook) Pixel: We use Meta Pixel for analytics and advertising purposes. This helps us understand how users interact with our Service and deliver relevant advertisements. You can learn more about Meta's data practices at facebook.com/privacy/policy
  • Google Analytics: We may use Google Analytics to analyze Service usage. Google's privacy policy is available at policies.google.com/privacy

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

If FamJet is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS
  • Secure storage of personal information
  • Regular security assessments
  • Limited access to personal information by employees

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information indefinitely unless you request its deletion. This allows us to provide you with access to your order history and packing lists, and to improve our services over time.

We may update our data retention practices in the future. Any changes will be reflected in an updated Privacy Policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Service. Cookies are small data files placed on your device.

7.1 Types of Cookies We Use:

  • Essential Cookies: Necessary for the Service to function properly
  • Analytics Cookies: Help us understand how visitors interact with our Service
  • Advertising Cookies: Used to deliver relevant advertisements

7.2 Geographic Restrictions on Tracking

For visitors accessing our Service from the European Economic Area (EEA), United Kingdom, or Switzerland, we automatically disable non-essential tracking technologies. This means:

  • No analytics cookies (Meta Pixel, Google Analytics) are loaded
  • No advertising or retargeting cookies are placed on your device
  • Only essential cookies required for basic site functionality are used

We determine your location using your IP address at the network level. This geographic information is not stored or linked to your personal data.

7.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of our Service.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate personal information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Opt out of marketing communications at any time
  • Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@famjet.com. We will respond to your request within 30 days.

9. Children's Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

While our Service helps families create packing lists that include items for children of all ages, the account holder and purchaser must be 18 years of age or older.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country.

By using our Service, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information.

FamJet does not sell personal information. To exercise your California privacy rights, please contact us at info@famjet.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

FamJet LLC
Email: info@famjet.com